The pains that remain are the missing freedoms -- Liminar Manifesto
There's a tension between a clean, simple user interface that can be displayed in small screens and used with touch; and a discoverable and beginner friendly one that provides with hints, context and extra information to help new users discover an application's capabilities.
At instadeq, we try to provide hints, context, and extra information by [ab]using tooltips.
Almost every part that can be interacted with, sets the correct cursor and provides a tooltip, to be sure that the information is noticed by users we display the tooltips at the bottom right corner of our application.
This is done to avoid the "hover and wait" interaction to discover if something has a tooltip, and the "I accidentally moved my mouse and the tooltip went away" problem.
All of this careful considerations go out of the window when using an application on a touch device.
There's no hover support there, there's no cursor change to hint that the user can interact with a thing and because of this, there's no easy and standard way to display tooltips.
Many different ways have been proposed and used but even then the user has to discover those and learn an application specific way of doing it.
A new gesture to discover user interface components that want to provide more context about themselves.
For lack of a name let's call it the enquire gesture.
The idea behind the gesture is twofold:
- To inquire about all the UI components that can provide more information about themselves
- To inquire a specific component for its details directly
The gesture works with a shape we all know, the question mark: ?
The interaction goes as follows:
- The user starts using an application, is on a new screen and doesn't know what is possible on that screen
- The user draws the top part of the question mark anywhere on the screen (the part without the dot)
- The 'inquire-all' event is triggered
- Here the application can highlight the components that have contextual information
- The user either waiting for the components highlight or continuing with the gesture taps the question mark's dot on the component he/she wants to know more about
- The ('inquire', target) event is triggered where target is a reference to the component that was tapped
- The application can then display more information about that component the way it prefers (tooltip, dialog, popover, embedded UI section)
This gesture not only provides a way to replace tooltips but also a way to "come back" to the tour that some applications implement.
The thing with the tour feature in some applications is that it happens when you want to jump straight to the application to play with it and/or don't have time/willingness to go through a lot of information that you don't know when or if you are going to need.
But at the same time, you are afraid that if you skip the tour you won't be able to go back to it whenever you want.
But then, when you go back, you hope there's a skip button so you can go to the place you are interested.
As you may realize, I don't like many things about the tour feature :)
With the enquire gesture, you can ask the application to highlight the "tour locations" and you can jump straight to the ones you are interested, in in the order you want, whenever you want.
So, here's my proposal for a new gesture to replace tooltips and the tour feature in a standard way, feedback and implementations welcome.
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